FREQUENTLY ASKED QUESTIONS
Do you have any question? Find answer here
Some frequently asked questions about Kibiwa Logistics services
What services does Kibiwa Logistics Limited offer?
Kibiwa provides a comprehensive range of freight and logistics services, including Air Freight, Sea Freight, Ground Freight, Car Hire, Online Purchase, Buy for Me, and Local Delivery. We specialize in ensuring efficient and secure transportation solutions for your cargo.
How do I place an order with Kibiwa for freight or logistics services?
To place an order, submit your instructions in writing, including details such as the kind of merchandise, value, packaging, addresses, delivery location, and any specific instructions for shipment. Verbal orders must be confirmed in writing, fax, or email.
What is Kibiwa's role in the transportation process?
Kibiwa acts as the agent of the customer for arranging transportation services, filing export and security documentation, and related duties. The company operates as an independent contractor for all other services.
Are there restrictions on the types of shipments Kibiwa accepts?
Yes, Kibiwa may deem a shipment unacceptable if it violates customs regulations, contains prohibited items, has an incorrect address, defective packaging, or if it is determined to be unsafe or illegal.
What is Kibiwa's liability and insurance policy?
While Kibiwa takes precautions for safe transportation, clients are encouraged to consider additional insurance coverage for valuable or delicate items. Kibiwa’s liability is limited to the terms and conditions specified in individual service agreements.
Can I return items shipped through Kibiwa's Buy for Me service?
Kibiwa does not bear responsibility for the quality or legitimacy of goods purchased through unauthorized sellers. The shipper is responsible for vetting sellers, and any indemnification due to issues with the procured goods lies with the shipper.
What is the return policy for items received through Kibiwa's Buy and Ship Order service?
The return policy covers scenarios such as wrong item delivered, correct item delivered, returning products for warranty/repair, used or refurbished items, eBay sellers, and unauthorized dealers. It is essential to review and understand the specific conditions outlined in the return policy.
What is Smart Packaging, and how does it benefit customers?
Smart Packaging with Kibiwa involves cost-effective and environmentally conscious practices, including the secure consolidation and repackaging of goods, recycling of boxes, and customizable shipping preferences using the Shipping Only Tool.
How long does it take for orders to be delivered by Kibiwa?
The delivery timeframe for orders shipped from Turkey, China, and UAE to Uganda is typically within 7 to 15 business days by air freight and 35 – 45 days by ocean freight. Specific details for air, ocean, and ground freight can be provided upon request.